The story that the credit and debit card information of people shopping at Target nationwide was breached is bad enough for the USA’s second-largest retail outlet. The big lesson, however, will be how Target handles this fiasco.
Unfortunately, security breaches are a part of our cyberspace. Target is not the first business to have been hit by cybercrime. It will not be the last. However, its customers have been shaken.
I would imagine Target headquarters have been abuzz for days, as big-wigs discuss how to handle this disaster, which is a public relations nightmare, among other things. But this is also a great opportunity for its leaders. If Target can devise a plan that turns this nightmare into a happy ending, it could serve as a blueprint for those slammed by the cyber criminals down the road.